Key Account Manager developing strategies and managing customer relationships in Hempel's Chemicals division. Focus on sustainable growth and project implementation while coordinating with multiple stakeholders.
About the role
- Account Manager for The Bluebird Group overseeing Walmart operations and client relationships, driving performance through insights and collaboration.
Responsibilities
- Oversee daily Walmart operations, including issue triage, escalation, and resolution.
- Manage sales recaps, cost changes, CO-OP programs, DSV, and import updates.
- Prioritize tasks and align resources across internal teams to ensure timely execution.
- Track performance metrics and prepare reports for line reviews and meetings.
- Ensure compliance with Walmart execution standards (planograms, pricing, merchandising).
- Serve as the primary client liaison, translating priorities into actionable plans.
- Lead client onboarding and supplier Vendor Agreement processes.
- Guide clients and suppliers through Walmart systems, processes, and best practices.
- Create, set up, and maintain items within Walmart’s systems and online platforms, ensuring accurate, competitive, and compliant product listings.
- Manage item costs, Brand IDs, attributes, and catalog integrity while maintaining data accuracy across all systems.
- Proactively identify and resolve item setup, maintenance, and system-related issues.
- Oversee both domestic and import item programs, including associated operational processes such as QMS and Supplier Quotes.
- Drive eCommerce initiatives and optimize omni-channel processes across digital and in-store platforms.
- Ensure Walmart.com listings meet content quality standards and align with retail strategies.
- Monitor and analyze vendor performance and sales metrics to identify trends and risks.
- Develop and manage forecasts to support strategic planning and optimize vendor performance.
- Support quoting, Template/PO file maintenance, CO-OP programs, and new item handoffs.
- Maintain accurate program records and provide internal and client guidance on operational readiness.
Requirements
- 3–5+ years in retail account management, supplier/vendor management, or related operational role.
- Experience managing Walmart or other large retail accounts preferred.
- Background in eCommerce, omni-channel operations, or product catalog management a plus.
- Exposure to forecasting, sales analytics, and vendor performance evaluation.
Benefits
- We prioritize the inclusion of diverse perspectives.
- We aspire for all team members to feel like this is a place where they belong.
- Where they are respected by the company and are empowered to impact the business and achieve their full potential.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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