Service Manager overseeing operations, sales, and administration in the company’s service department. Responsible for managing a diverse workforce and achieving project goals.
About the role
- Restaurant Manager leading food and beverage operations at Canopy by Hilton Toronto Yorkville. Ensuring exceptional service and compliance with standards in a vibrant downtown environment.
Responsibilities
- Manage food and beverage operations to ensure quality service and standards while delivering a unique guest experience.
- Ensure compliance with all federal, provincial, and local regulations concerning health, safety, or other requirements.
- Lead day-to-day restaurant operations, ensuring alignment with Canopy by Hilton brand standards and neighborhood-inspired concepts.
- Supervise F&B shifts, maintaining a relaxed yet refined atmosphere with exceptional attention to detail.
- Manage staffing levels to balance operational efficiency with elevated, personalized service.
- Support ordering and inventory of food, beverage, and operational supplies.
- Ensure all equipment is functioning and maintain a proactive approach to upkeep.
- Drive cleanliness and presentation standards, coordinating deep cleaning and continuous improvements.
- Deliver warm, personalized, and unscripted service that reflects the local culture and Canopy’s “positively yours” philosophy.
- Build genuine connections with guests acting as a neighborhood ambassador and experience guide.
- Anticipate guest needs and resolve concerns with creativity, empathy, and urgency.
- Review guest feedback and insights to continuously evolve the dining experience.
- Foster an engaging, inclusive, and collaborative team environment rooted in trust and individuality.
- Train, coach, mentor, and develop team members, encouraging them to bring their personality into service.
- Ensure the team understands and embraces Canopy’s lifestyle positioning and evolving guest expectations.
- Support budget management, cost controls, and payroll to meet financial goals.
- Monitor productivity and operational performance, making adjustments as needed.
- Ensure compliance with all health, safety, and brand standards.
- Communicate clearly and consistently with the team regarding priorities, service standards, and updates.
Requirements
- Two (2) years’ degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
- Four (4) years’ experience in the food and beverage, culinary, or related professional area.
- Must speak fluent English.
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.
Benefits
- Health, Dental, and Vision benefits.
- Discounted On-site Parking.
- Discounted and Complimentary employee meals.
- Discounted Hotel Rooms Nights (Hilton Worldwide).
- Hilton University access.
- Tuition Reimbursement.
- Perkopolis.
- GoodLife – Discounted membership.
- Employee engagement and appreciation events.
- Wellness days.
- Matched RRSP contributions.
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