Service Manager overseeing operations, sales, and administration in the company’s service department. Responsible for managing a diverse workforce and achieving project goals.
About the role
- Banquet Manager overseeing all banquet events for superior guest service and operational excellence at Kingston Marriott Hotel in Ontario. Leading and training staff for exceptional service delivery.
Responsibilities
- The Banquet Manager oversees the execution of all banquet events to ensure superior guest service, operational excellence, and maximum profitability.
- This role ensures banquet operations meet brand standards for quality, service, and consistency while complying with all regulatory and safety requirements.
- Control departmental labor and expenses.
- Provide input for the preparation of the annual departmental operating budget.
- Supervise daily banquet department operations, communicate objectives, and schedule staff.
- Enforce company policies and procedures.
- Recommend or initiate staffing actions including hiring input, discipline, and performance management according to company policies.
- Ensure staff are properly trained and equipped to perform their roles effectively.
- Promote teamwork and quality service through communication with departments such as Sales & Marketing, Catering, Housekeeping, Accounting, Maintenance, and Guest Services.
- Interact with external contacts including guests, vendors, regulatory agencies, and community organizations.
- Ensure guests are greeted upon arrival and receive attentive service.
- Respond promptly and professionally to guest requests or concerns.
- Implement service recovery strategies to ensure total guest satisfaction.
Requirements
- Some college education or advanced food and beverage training preferred
- Minimum two years of experience in banquet or food and beverage operations
- At least one year of supervisory experience required
- Equivalent combination of education and experience may be considered
- Must speak fluent English.
- Ability to lift or carry items weighing up to 50 pounds
- Strong communication skills with guests, employees, and third parties representing the hotel and brand
- Mathematical skills including budgeting, profit and loss concepts, percentages, and variances
- Alcohol awareness certification and/or valid food handler certification as required by provincial regulations
- May be required to work nights, weekends, and holidays.
Benefits
- Competitive salary and benefits package
- Health and dental benefits, RRSP options, and wellness days
- Endless discounts with brands such as Apple, Shell, Ninja, Shark, Dyson, PC Optimum, home and car insurance, and many more
- Marriott travel discounts worldwide
- Career growth opportunities within Marriott’s global network
- A supportive, inclusive, and collaborative workplace
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