SME Cross Domain Implementation Engineer Lead working with Department of War to enhance data and analytics capabilities across DoD. Designing secure data transfer solutions and leading technical teams for mission - critical projects.
About the role
- Senior Implementation Manager overseeing complex enterprise implementations for a leading benefits platform. Managing diverse stakeholder engagements and driving project success across large organizations.
Responsibilities
- Leading multi-phase implementation programmes for enterprise clients: You'll build customer platforms and manage project plans that account for deep technical dependencies, organisational change, and the reality that large organisations rarely move in straight lines.
- Managing a broad stakeholder map: from day-to-day project contacts through to C-suite sponsors. Keeping alignment, buy-in, and momentum across engagements that stretch over multiple quarters.
- Driving structured delivery across milestones, dependencies, and critical path items: Spotting risks before they become blockers. Holding internal teams and client teams equally accountable.
- Becoming a deep expert on the Ben platform: understanding how configuration choices affect reporting, integrations, and downstream workflows so you can advise clients with authority.
- Owning escalation management and issue resolution: you'll know when to absorb pressure and when to escalate, and you'll handle both with confidence.
- Partnering with product and engineering: flag platform limitations on live deployments, and influence the roadmap based on what you're seeing in the field.
- Designing and improving implementation processes that work at enterprise scale.
- Managing KYC/KYB processes and client data in line with our security and confidentiality standards.
Requirements
- Significant experience managing end-to-end SaaS implementations for enterprise organisations.
- You've led implementations running 4-9+ months with large, complex stakeholder groups. You've navigated the politics, dependencies, and pace of big organisations before.
- A track record running structured UAT programmes and managing the transition from implementation to live operations without disrupting the client's business.
- Experience leading cross-functional delivery: from programme management, delivery, or implementation leadership, where you've aligned product, engineering, operations, and client teams around a shared plan.
- Exceptional communication skills. You'll be in front of senior client stakeholders regularly, running workshops, delivering training, presenting to executives.
- Strong commercial awareness. You understand that implementations are the foundation of long-term client relationships and expansion.
- Experience with CRM and project tooling (HubSpot, Linear, Asana, or similar) is useful. What matters more is that you think in systems and adapt quickly.
Benefits
- Competitive base salary + equity, so you own what you build
- £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Day off for your birthday
- Work-from-anywhere scheme, allowing you to work from abroad
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
- Comprehensive and tailored mental health support and professional coaching through a leading provider
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