Delivery Lead responsible for end - to - end product delivery in the Physical Security Product Team at Wells Fargo. Collaborating with product managers and teams to foster high performance and customer value within agile frameworks.
About the role
- Customer Success Manager driving adoption of cybersecurity solutions for enterprise customers. Building strong relationships and ensuring long-term partnership success in a hybrid role.
Responsibilities
- Help enterprise and mid-market customers maximise the value of our cybersecurity solutions.
- Drive adoption of cybersecurity solutions and ensure long-term partnership success.
- Act as a trusted advisor, guiding customers on best practices, risk reduction, and security maturity while supporting commercial growth.
- Serve as the primary post-sales point of contact and trusted advisor for assigned customers.
- Develop strong relationships with security leaders (CISO, Security Architects, SOC Managers, IT Directors).
- Champion the voice of the customer internally to influence product roadmaps and service improvements.
- Drive deployment, adoption, and optimisation of cybersecurity solutions (e.g., threat detection, cloud security, identity security, WAF, database monitoring).
- Identify opportunities to improve customer workflows, automation, and security processes.
- Own customer retention, renewal strategy, and expansion identification while partnering with Sales/AMs.
- Work closely with Technical Account Managers, Solutions Architects, and Support Engineers to ensure smooth onboarding, troubleshooting, and technical alignment.
Requirements
- 3+ years in CSM, account management, technical consulting, or security operations roles.
- Strong understanding of cybersecurity domains such as threat detection & response, cloud security/SaaS security, IAM/Zero Trust, network security (WAF, firewall, VPN).
- Proven ability to manage enterprise customers and lead strategic conversations.
- Comfort engaging with both technical and executive stakeholders.
- Excellent communication, problem-solving, and project management skills.
- Experience working with UK organisations across regulated sectors (finance, public sector, critical infrastructure) is beneficial.
- Certifications such as CISSP, SSCP, CISM, Security+, or vendor-specific qualifications are desirable.
- Fluent English and Italian language will be value addition.
Benefits
- Flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times.
- Opportunities for continuous learning and certification.
- Competitive UK compensation package, benefits, and hybrid working.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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