Senior Atendimento role in Health team at Weber Shandwick. Working collaboratively on communication strategies and client engagement.
About the role
- Trainee supporting pre-sales team in technical qualification, solution design, and proposal preparation for IT services.
Responsibilities
- We are looking for a Trainee to support the pre-sales team in technical qualification, conceptual solution design, and proposal development for IT services (Managed Services, Cloud, Security, Observability/Monitoring, BaaS/DRaaS, Service Desk, Data & AI).
- Discovery and technical qualification: support requirement gathering, map pain points and business objectives, and translate them into initial technical needs.
- Proposals and scopes: contribute to creating technical and commercial proposals, including service descriptions, SLAs, RACI, assumptions, and scope boundaries.
- Architectures and solutions: produce conceptual diagrams (high level) and comparisons of alternatives (build vs. buy, on-prem vs. cloud, single vs. multi-cloud, etc.).
- Workshops and demos: prepare and support POCs, guided demos and technical presentations with specialists.
- Estimates and inputs: collect volumes, counts (hosts, VMs, storage, users), service profiles, and inputs for pricing (without pricing independently).
- RFP/RFQ: assist with technical responses, compliance matrices, Q&A and issues tracking.
- Internal integration: liaise with Sales, Operations/Delivery, Legal and Partners to ensure feasibility and deliverability of proposals.
- Content management: maintain pre-sales repositories (templates, one-pagers, playbooks, use cases).
- Research and updates: follow vendors, releases and trends in cloud, observability, backup/DR, security and automation.
Requirements
- 6 to 12 months (internship or junior experience) in IT: support, NOC/SOC, operations, technical inside sales, service desk, or pre-sales.
- Experience with corporate environments (on-prem and/or cloud) and basic understanding of managed services.
- Experience with technical documentation (tickets, MOPs, inventory, scopes) and reading RFPs/RFIs.
- Participation in client meetings (even as an accompanying attendee) and ability to record minutes and next steps.
- **Differentials:**
- Hands-on experience with BaaS/DRaaS, monitoring/observability (e.g., Zabbix, Prometheus, Grafana, Datadog), service desk/ITSM, backup (Veeam/Commvault), IaaS/PaaS (AWS/Azure/GCP).
- Interaction with partners/vendors (IBM, HPE, Dell, Microsoft, AWS, Google Cloud, SAS etc.).
- Participation in POCs or migrations (even in a supporting role).
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Meal Voucher
- Food Voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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