Hybrid Lifestyle Manager – Bilingual Client Support Assistant, Travel & Concierge

at Ten Lifestyle Group

• Job title: Lifestyle Manager – Bilingual Client Support Assistant, Travel & Concierge
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Lifestyle Manager providing concierge and travel services for high-net-worth clients. Responding to client requests through various communication channels, ensuring exceptional service and support.

Responsibilities

• Respond to client requests by phone, email, and chat, adhering to appropriate response times for each channel;
• Open service requests, handle follow-ups, and implement resolutions;
• Resolve requests directly with clients whenever possible;
• Contact external vendors, coordinate and contract services on behalf of clients;
• Ensure clients are informed of all terms and conditions of our vendors before executing any transaction;
• Provide occasional support to leadership activities as needed;
• Support client requests from other Ten Global offices;
• Access the Ten Learning training and development platform during working hours to learn or update knowledge;
• Fully explore and understand each client's requests and use your concierge expertise to propose options that effectively and appropriately match their needs.

Requirements

• Bachelor's degree in Tourism or related fields
• Advanced English (conversational)
• Experience in customer service
• Availability to work a 6x1 schedule (six days on, one day off)
• Strong knowledge of the Microsoft Office suite
• Experience in travel agencies, concierge services, hospitality, or tourism is desirable
• Knowledge of additional languages is a plus
• Commitment to supporting Ten's environmental, social and governance (ESG) goals and promoting adherence to company policies.

Benefits

• Our people are at the heart of our business, and we foster a culture of recognition and appreciation — both through regular reviews and our annual Extra Mile Awards, where we celebrate those who go above and beyond. We also encourage all team members to incorporate their aspirations and interests into their careers at Ten, and we support your development at every stage of the journey.
• Competitive salary, based on experience.
• Quarterly bonus, meal/food voucher, home office allowance, health and dental plans, and referral bonuses (Referral Program).
• Hybrid work model (2 days per week in the office). Combine remote and on-site work for a better quality of life.
• Paid sabbatical leave: one (1) month of paid sabbatical for every 5 years with the company, without using annual vacation days.
• Working Holidays: opportunities to travel and work from anywhere in the world.
• Employee discounts: access to excellent discounts on travel and entertainment, just like our members.
• Be part of a global, dynamic, and inclusive team, with diversity as a central pillar.
• Real career opportunities in an international, agile, and growing company.
• Commitment to Diversity
• We encourage diverse philosophies, cultures, and experiences. We value diversity and are committed to creating an inclusive work environment for our team. This belief unites Ten's teams. All aspects of our relationship — including hiring, promotion, disciplinary measures, or termination — are based on merit, competence, performance, and business needs.