Associate Consultant focusing on developing BI solutions through Tableau and Power BI for life sciences companies. Involves translating client needs, mentoring teams, and continuous innovation in analytics.
About the role
- Consultor(a) de Transformação Júnior role at MakeOne focuses on CX methodologies and projects. Responsible for executing assessments and managing stakeholder interactions within the consultancy team.
Responsibilities
- Conduct 360° CX assessments, facilitate workshops, create one-pagers, and prepare commercial proposals for sales handover.
- Validate interim and final results of projects in execution (hypercare), ensuring contracted KPIs are delivered.
- Identify and qualify new upsell/account-farming opportunities within existing accounts.
- Maintain dashboards and executive performance reports for the pillar (hours, deliveries, NPS, influenced revenue).
- Provide technical mentorship to junior analysts and continuously update CX templates and methodologies.
- Participate in weekly and monthly planning meetings with the Consulting Manager.
- Engage with stakeholders at various levels (operations, IT, directors/executives) in workshops and presentations.
- Maintain high quality in high-pressure environments and when working with incomplete or fragmented data.
- Ensure that ≥ 80% of diagnostics result in actual commercial projects.
- Adapt CX methodologies for clients across different sectors (telecom, financial, retail, energy).
Requirements
- Background in CX (experience with methodologies such as Journey Mapping, Service Blueprint, JTBD, etc.)
- Proficiency or familiarity with Miro/FigJam (essential) and Excel (mandatory)
- Additional tools with room for development: Power BI/Looker, ClickUp/Asana, and basic knowledge of AI in CX
- Clear communication skills for workshops and presentations
- Drive to learn quickly, handle pressure, and identify commercial opportunities
Benefits
- Medical insurance
- Dental insurance
- Meal allowance
- TotalPass
- Partnerships with universities (tuition agreements)
- Transportation voucher
- Quick Massage
- Wellhub
- Benefits platform
- Mental health platforms (Starbem/Guia da Alma)
- Birthday day off
- AB Card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Associate Consultant focusing on Power BI and Tableau solutions for life sciences companies. Driving analytics and reporting to optimize commercialization strategies and improve patient outcomes.
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