Junior/Middle Delivery Manager in Bucharest supporting a Senior Delivery Manager for client account operations. Responsibilities include client management, team coordination, and performance monitoring.
About the role
- Client Services Manager at Ticketek managing event ticketing operations for NSW's prestigious venues. Ensuring high service delivery and collaboration with internal departments.
Responsibilities
- The Client Services Manager will join our Ticketek team based in Sydney.
- This role will work closely with clients from NSW's most prestigious venues, ticketing world-class entertainment events.
- Ensure each client receives a high standard of service delivery and continuity across their accounts.
- Liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance.
- Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
- On-site testing and client support during events, including management of box office staff, post event reporting, settlements, and operational feedback.
- Collaborate with internal and external leads to implement marketing and promotional strategies.
- Work with the State Manager and your team to innovate and provide value-added services and solutions to clients.
Requirements
- Have a passion for live events.
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
- Client/customer relationship skills.
- Experience in event or ticketing roles.
- Interest in Theatre/Arts
- Tertiary qualified.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
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