Social Media Community Manager engaging online communities and providing hands - on support for campaigns. Role includes responding to inquiries and executing social media strategies in a hybrid work model.
About the role
- Social Media Manager creating culturally relevant content and managing platforms for TeamViewer in APAC. Lead engagement and content strategies for regional markets like Japan, China, and Korea.
Responsibilities
- Line Channel Management: Lead content creation, localization, and publishing for our Japanese Line channel, ensuring cultural relevance and audience engagement.
- Local Platform Collaboration: Align and coordinate with local teams or agencies to support content management on regional platforms including WeChat, Weibo, and KakaoTalk.
- APAC Trend Insights: Monitor and report on social media trends across APAC markets, recommending strategic applications for Line or other regional channels.
- Performance Reporting: Provide regular insights and reporting on APAC social channels to inform strategic planning and content optimization.
- Proactive Engagement: Develop and run a community engagement program across key APAC platforms to spark meaningful conversations and build strong audience relationships.
- Event Coverage: Attend and document APAC events, capturing photos and videos for social media—being comfortable appearing on camera as needed.
- Localized Content Creation: Produce culturally relevant content tailored for APAC audiences while supporting global channels with localized creative assets and insights.
- Trend Monitoring: Track and communicate emerging trends across APAC platforms, applying platform-specific behaviors to strengthen content strategy.
Requirements
- 2+ years of experience working with social media platforms in a brand or agency environment.
- Native Japanese speaker with deep cultural awareness of digital behaviors in Japan.
- Strong communication skills with the ability to partner effectively with internal teams and external agencies across multiple countries.
- Fluent in English; additional APAC languages (e.g., Korean, Mandarin, Cantonese) are a strong advantage.
- Confident on camera and comfortable with short-form content creation during events and field activities.
- Experience creating content for regional platforms such as Line, WeChat, Weibo, or KakaoTalk.
- Strong understanding of APAC digital culture, platform trends, audience behaviors, and viral formats.
- Basic video editing capabilities for quick, mobile-first content creation (CapCut, VN, in-app editing tools).
- Ability to manage multiple local requests and deadlines in a fast-paced environment.
- Creative mindset with a passion for storytelling, localization, and bringing global brands to life across diverse markets.
- Organized, detail-oriented, proactive, and eager to generate new ideas tailored to APAC audiences.
Benefits
- Contract location is Adelaide, Australia
- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Quarterly team events and company-wide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1.
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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