Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
About the role
- Customer Success Manager at TeamViewer guiding clients in maximizing software solutions. Building relationships and driving adoption for software products in a hybrid environment.
Responsibilities
- Serve as the primary point of contact for assigned customers throughout their lifecycle
- Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
- Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
- Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
- Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
- Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
- Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
- Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
- Track, analyze, and report on key customer success metrics
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
- Strong communication, relationship management, and presentation skills
- Ability to understand technical concepts and explain them in simple terms
- Proven track record of driving customer adoption, retention, and satisfaction
- Highly organized with strong problem-solving skills and attention to detail
- Ability to analyze customer data to make educated decisions
- Collaborative mindset and experience working cross-functionally
- Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
- Ability to travel up to 20% to customers or TeamViewer office locations
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, business casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.
Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.