CRM Administrator supporting Salesforce platform to enable a data - driven sales team at Inchcape Shipping Services. Collaborate with global teams and drive performance improvements in a hybrid role based in London.
About the role
- Customer Success Manager at TeamViewer guiding clients in maximizing software solutions. Building relationships and driving adoption for software products in a hybrid environment.
Responsibilities
- Serve as the primary point of contact for assigned customers throughout their lifecycle
- Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
- Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
- Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
- Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
- Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
- Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
- Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
- Track, analyze, and report on key customer success metrics
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
- Strong communication, relationship management, and presentation skills
- Ability to understand technical concepts and explain them in simple terms
- Proven track record of driving customer adoption, retention, and satisfaction
- Highly organized with strong problem-solving skills and attention to detail
- Ability to analyze customer data to make educated decisions
- Collaborative mindset and experience working cross-functionally
- Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
- Ability to travel up to 20% to customers or TeamViewer office locations
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, business casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Success Manager at T - Mobile focused on enhancing relationships within Government and Enterprise segments. Managing onboarding, ongoing support, and account growth for strategic business clients.
Senior Manager, Customer Success driving strategies for customer satisfaction and retention at Euna Solutions. Leading a team to deliver exceptional customer experiences in a hybrid work environment.
Specialized Customer Success Manager driving adoption and value realization for AI - powered Contract Lifecycle Management workflows. Engage with customers to unlock full value through strategic partnerships and success plans.
Forward Deployed Engineer at Safety Radar building AI risk assessment modules and engaging with clients. Focusing on technical implementation and client partnership for safety risk management.
Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
Analyst focused on customer success in the pharmaceutical industry, ensuring compliance and client satisfaction while working closely with internal teams.
Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.
Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high - quality customer experiences across platforms.
Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.