Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Junior Customer Success Manager responsible for customer support and onboarding in an online services environment. Fluent English required, experience in customer success/support preferred.
Responsibilities
- Provide first-line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.
- Guide new customers through the initial setup and use of our product.
- Collect and relay customer feedback to relevant teams to support ongoing improvements.
- Ensure a positive customer experience through timely and effective communication.
- Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey.
Requirements
- Fluent English, both written and spoken
- Highly organized, dedicated, and possessing a strong work ethic
- A positive, can-do attitude
- Experience with Freshdesk (or similar)
- Communication tools such as Slack, Teams
- Basic understanding of internet marketing
- Willingness to learn and continuously improve skills and knowledge
- Ability to provide excellent customer service
- Understanding of e-commerce, iGaming and affiliate program models (preferred)
- Additional language (preferred)
- Experience in Customer Success/Support in IT or SaaS environments (preferred)
Benefits
- We are collaborative, fair, consciously inclusive, and flexible
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We invest in the development of our people to drive our ambitions forward
- We offer a range of benefits (including your choice of tech) and a competitive package
- We offer a great work environment in an internationally successful enterprise in the online services industry
- At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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