Develop and deliver the global acquisition and retention Direct Mail programme across regular giving, mid-level and legacies working with various in-house and external service providers
Develop and implement cases for support for multi-channel appeals across regular giving, mid-level and legacy programmes to acquire new, and retain existing donors
Work with Development Manager (Telephone Campaigns and Stewardship) to build internal relationships across Trinity to collect appeal content, beneficiary case studies and reporting that demonstrates the impact of philanthropy across the University
Maintain central repository for appeal content
Drive development and improvement of acquisition and retention strategies to maximise the use of direct mail, email, telephone and social media
Collaborate across Development, Alumni Relations and Marketing and Communications to embed regular giving and legacies messaging in all Trinity Development & Alumni communications as appropriate
Oversee data analytics, reporting, data management and data compliance, working with the Business Intelligence and IT Systems Support team
Manage appeal budget line and income forecast with clear focus on maximising value for money across regular giving and legacy appeals
Undertake other duties as may be assigned from time to time by line manager.
Requirements
A minimum of four years’ experience working in a similar role in a non-profit direct marketing team
Experience in the Higher-Education is desirable but not essential
A third-level qualification and/or professional qualification in fundraising, marketing or direct marketing is desired but not essential
Experience developing and delivering direct mail and multi-channel approaches to donors; donor care; upgrades, cash to direct debit, legacy
An understanding of the direct mail development process including liaising with third party agencies, print and fulfilment houses is essential
Experience working with bespoke databases/customer relationship management systems
IT literacy and experience of using Microsoft Office.
Benefits
generous annual leave arrangements
annual salary increments
hybrid working
tiered contribution to TDA’s defined contribution pension scheme (providing for pension, life assurance and prolonged disability pension)
structured training in relation to the role
Job title
Direct Marketing Manager – Acquisition & Retention
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