Operations Consultant at Aflac overseeing process improvement for business operations and collaborating with teams. Requires project management expertise and strong communication skills in a hybrid work environment.
About the role
- Loan Operations Manager overseeing mortgage portfolio management operations at TD. Managing staff, budgets, and improving processes within Loan Operations team.
Responsibilities
- Manages or oversees operations of several functions or processes within Loan Operations
- Develops and manages the team by recruiting, training and coaching
- Leads and applies the performance management process
- Continuously assesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
- Establishes policies and procedures to manage the performance of units supervised
- Provides leadership in the absence of the department manager
- Serves as change agent to identify and implement continuous improvement within teams
- Provides recommendations toward strategic vision and tactical goals
- Participates or leads multiple projects within department or across divisions
- Develops relationships with management of internal and external functions/departments
- Influences others to gain support and sponsorship for departmental initiatives
- Manages bank conversions as they pertain to managed operational units
- Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements
- Develops and maintains an overall operating budget
Requirements
- Work experience equivalent to Bachelor's degree
- 3-5 years related experience required
- In-depth knowledge of principles, policies, and practices related to operations
- Demonstrated leadership, delegation, coaching, and mentoring skills
- Demonstrated ability to resolve operational issues and conflicts
- Excellent written and verbal communications skills
- Demonstrated problem/conflict resolution skills
- Demonstrated knowledge of relevant banking and regulatory rules and policies
- Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
- Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
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