Process Owner leading global sales and marketing processes in fast - paced MedTech environment. Collaborating with diverse teams and travel requirements of 30 - 50 days/year.
TG
Onsite Senior Customer Service Representative – Remote Support Focus
Posted 2 weeks ago
About the role
- Customer Service Representative providing technical support for Tchibo Coffee Service. Addressing customer inquiries and coordinating with the field service team for quality assurance.
Responsibilities
- Receive and handle technical customer inquiries (phone, email, ticketing system)
- Perform independent initial diagnostics and troubleshooting via Remotefix (remote maintenance)
- Guide customers through technical issues or operational questions
- Document all steps in the CRM/ERP system
- Collaborate closely with dispatch and field service (escalate complex cases)
- Support quality assurance and the continuous improvement of service processes
- Provide technical guidance and support to new colleagues
Requirements
- Completed technical, IT-related or commercial vocational training (e.g., mechatronics technician, IT systems sales specialist/administrator, electronics technician, office clerk, or similar)
- Several years of experience in technical customer service, ideally with remote support
- Strong technical aptitude and troubleshooting skills
- Excellent communication skills and a solution-oriented mindset
- Confident use of digital tools, ticketing systems, and remote access software
- Team player with initiative and a strong sense of responsibility
- Customer-focused approach, even in stressful situations
Benefits
- A secure full-time position
- Varied and engaging work in a friendly team with flat hierarchies
- Employee discount on items from the Tchibo online shop
- Contribution toward gym memberships
- Participation in the Eurorad company bike program
- Subsidy for public transportation
- Monthly coffee supply for home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
Customer Service Representative assisting customers with U - Haul products and services. Managing rentals, educating customers, and participating in ongoing training at U - Haul centers.
Customer Service Representative assisting U - Haul customers inside and outside the center with products and services. Responsible for managing rentals, inventory, and providing customer education.
Customer Service Representative at U - Haul assisting customers with U - Haul products and services. Utilizing technology for rentals and inventory management while ensuring customer satisfaction.
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.
Customer Service Representative assisting clients with U - Haul products and services. Responsible for managing rentals, inspecting equipment, and customer education during service.