About the role

  • Assistant Community Manager overseeing daily operations of a multi-family residential building. Responsible for leasing, compliance, and resident service for quality living experience.

Responsibilities

  • Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
  • Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
  • Anticipates vacancies and is proactive in attracting new tenants.
  • Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
  • Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
  • Keeps informed of market conditions and update competitive market analysis quarterly.
  • Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
  • Monitors rent balances, collects rents, and sends out late or quit notices as required.
  • Participates in all aspects of managing a property, including: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
  • Oversees office functions, including office hours, filing, computer systems, reports, etc.
  • Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
  • Handles resident issues and concerns, partnering with Community Manager as needed.
  • Inspects market ready units for acceptance to lease and for resident move in.
  • Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
  • Performs other duties as required.

Requirements

  • College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
  • 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
  • Industry designations (COS, LIHTC, ARM, etc.) preferred.
  • Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
  • Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
  • Proven Excellent Customer Service skills required.

Benefits

  • Medical, dental, and vision insurance
  • 12 Paid Holidays & tenure-based PTO accruals
  • Employer contributions to Health Savings Accounts
  • Company paid Life & Disability Insurance
  • 403(b) retirement plan with company match
  • Tax-advantage accounts: commuter/parking, medical & dependent care FSA
  • Hospital & Critical Illness Insurance
  • Confidential, 24/7 Employee Assistance Program

Job title

Community Manager

Job type

Experience level

Mid levelSenior

Salary

$25 - $32 per hour

Degree requirement

Bachelor's Degree

Location requirements

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