Interior Designer managing design concepts and project coordination in Senior Living and Affordable Housing. Collaborating with clients and teams to ensure effective project execution.
About the role
- Commercial Space Designer creating design solutions for customer satisfaction and sales growth at office furniture manufacturer Tayco. Working with sales team to enhance customer experience and deliver design outputs.
Responsibilities
- By providing the customer with design solutions, product recommendations, and pricing information in a timely manner, and by working closely with the sales team to grow existing customers and develop new customer base, the Commercial Space Designer strives to increase the company sales and customer satisfaction.
- Maximize sales and Customer satisfaction through quotation process. Generates approximately 90 quotes per month and/or manages ½ a territory.
- Contact the Customer to gather project information, specification, and requirements in order to recommend specific products or solutions.
- Prioritize quotation requests by dealer tiers established by the sales team, requested date by customer, as well as first in first out basis.
- Plan 2D and 3D drawings, coloured renderings and prepare parts list based on the information provided / gathered.
- Filter Special requests through *Engineering Decision Tree*. Consult Engineering department for any custom requests and prepare engineering items if necessary.
- Review and check drawings and parts list for accuracy.
- Obtain material up-charge information from purchasing or engineering, as necessary.
- Present the customer with final drawings, pricing and any other additional information related to the specific project.
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Coordinate with Customer Service and Order Analysts for the smooth transition from quote to order.
- Works as a team player to covers orders and territories for Team Members when they are away.
- Other duties as assigned.
Requirements
- Degree, Diploma, or Certificate from a post-secondary institution; or two years experience in any of the following: Interior Design, Industrial Design, Engineering, or any related field.
- Previous Project Management experience is considered an asset.
- Ability to read, interpret, and re-create documents such as Architectural Drawings/Floor Plans and written specifications.
- Must have knowledge of computers and related programs such as CET, Auto CAD, CAD KEY, 20-20, Giza, Rendering software or other related programs. Must also have a working knowledge of Microsoft Word, Excel/Lotus, Giza and have experience using E-mail.
- Have the capacity to learn new computer programs, be able to adapt to a changing environment, and handle multiple tasks.
- Must have a clear, polite and friendly speaking manner, excellent phone skills, and possess good listening, spelling and grammar skills in order to communicate effectively and efficiently.
- Must possess good organizational skills, have a good attention span, pay attention to detail, and be able to prioritize workload.
- Ability to work as a team and communicate with co-workers. Must have leadership skills and empathy.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must understand basic geometry and basic algebra.
- Ability to apply common sense understanding and rationalization to carry out instructions furnished in written, oral, or diagram form.
- Must have the ability to troubleshoot and negotiate to deal with problems in complex and crisis situations.
- Must have knowledge of the industry, product, space planning, and the entire order process to make educated decisions that encompass discretion and tactfulness.
Benefits
- Extended Health Care Plan (Health, Vision, Dental, Disability)
- Active Social Committee with wonderful company culture
- Opportunities for growth and development
- Great team to work with!
- Flexible, hybrid schedule offering work from home and in-office options
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