Hybrid Content Operations Lead

at MDCalc

• Job title: Content Operations Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Content Operations Lead at MDCalc responsible for managing clinical content and external partnerships. Engaging in strategic planning to enhance clinician engagement.

Responsibilities

• Provide support on high-impact initiatives that expand MDCalc’s clinical content offerings, strengthen external partnerships, and drive clinician engagement on the platform.
• Coordinate the clinical review of content products to ensure accuracy, relevancy, and adherence to best clinical practices.
• Internal: Screen and prioritize incoming calls, emails, and correspondence. Draft and proofread letters, memos, and reports on behalf of executives (Chief Executive Officer and Chief Medical Officer). Serve as a liaison between executives and internal departments or external contacts. Manage confidential information with discretion.
• External: Support engagement efforts through social media account management, podcast logistics, and other promotional activities.
• Organize and prepare materials for content meetings, presentations, and conferences. Take minutes, track action items, and follow up on deliverables. Coordinate logistics for internal and external meetings, including catering and technology setup.
• Establish feedback mechanisms with key external partners, along with internal stakeholders, to incorporate their insights and recommendations into our clinical content.
• Assist with special projects, research, and data gathering for the content team. Track deadlines and help ensure timely completion of executive priorities. Prepare reports, presentations, and briefing documents.
• Develop educational resources and provide training to internal teams on clinical content and relevant medical practices.
• Stay informed about and ensure compliance with relevant regulatory and legal requirements related to clinical content development.

Requirements

• Master’s degree in a scientific or business-related field (e.g. MPH, MS/MSc, MBA)
• Ability to be in the NYC office twice per month at minimum; 2-3x/week preferred
• Strong understanding of evidence-based medicine (EBM) and clinical decision support, with a genuine outcome for improving patient outcomes
• Proven expertise in leading complex projects, with strong strategic planning skills and operation execution skills
• Excellent communication and presentation abilities
• Experience overseeing content development and editorial workflows; familiarity with clinical or medical content is a strong plus
• Commitment to maintaining the highest standards of patient care and clinical accuracy
• Strong communicator who collaborates effectively and builds trust with cross-functional partners
• Skilled at simplifying complex topics into clear, actionable outputs for both internal stakeholders and external audiences
• Strong organizational abilities with a systems-thinking mindset and a focus on scalable, repeatable processes
• Preference for candidates based in or able to travel to NYC, given the hybrid nature of the team

Benefits

• Medical, Dental, & Vision coverage, with option to extend to your dependents
• Company-sponsored short-term insurance
• Fully-paid 8 week parental leave, after 6 months of employment
• Company-sponsored 401k, after 3 months of employment
• Unlimited vacation for salaried roles - we trust you to take the time you need
• Tri-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)
• Work from home monthly stipend
• Hybrid work environment with a great team office in Greenwich Village, NYC
• A culture of fun and motivated team members who believe in a greater mission here at MDCalc