Airport Operations Crew providing award - winning customer service to airport customers. Responsibilities include handling luggage, assisting boarding, and verifying identification.
About the role
- Operations Manager responsible for team performance and client management in fast-growing digital services company. Overseeing operations to meet KPIs and ensuring client satisfaction across multiple sectors.
Responsibilities
- Manage the day-to-day business operations for the team, including all aspects of FTE management.
- Ensure Key Performance Indicators (KPIs) like CSAT, AHT, Resolution Rate, and Shrinkage are consistently met.
- Serve as the primary Point of Contact (POC) for managing client relationships on a day-to-day basis.
- Oversee Advanced Coaching Structure and foster employee retention.
- Coordinate with the Learning Experience Team in improving the development of the team.
Requirements
- Bachelor’s degree or equivalent experience in operations, logistics, safety, or a related field.
- Two plus years of managing supervisors with established KPIs.
- Proven ability to scale operations, drive performance management, and foster employee retention.
- Strong operational mindset with the ability to analyze data, identify trends, and drive corrective actions
- Excellent communication (verbal and written) and interpersonal skills.
- Demonstrated ability to lead under pressure, adapt to changing priorities, and maintain composure in critical situations.
- Ability to multitask and manage multiple clients at the same time.
Benefits
- competitive industry salaries
- comprehensive benefits packages
- internal mobility
- professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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