DevOps Engineer at LRQA, optimizing deployments and driving process improvements in a global assurance provider. Focusing on CI/CD pipelines, security best practices, and team collaboration.
About the role
- Lead Virtualisation Engineer at Mastercard focused on service quality and performance of platform virtualisation technologies. Collaborate with teams to ensure availability, scalability, and resilience across the network in Singapore.
Responsibilities
- Lead continuous assessments of our VMWare Hypervisors & Pivitol Cloud Foundry clusters supporting critical Mastercard applications, focusing on health, performance, and capacity analysis.
- Collaborate with Product and Development teams to forecast growth requirements and ensure scalability.
- Lead regular incident reviews with internal support teams to ensure root causes are identified.
- Develop and implement strategies to remediate or mitigate risks when patterns of failure or compatibility issues between software and infrastructure emerge.
- Champion observability as a core principle for infrastructure services by assessing environments and technologies to uncover gaps in monitoring and alerting.
- Design and implement strategies to close these gaps, ensuring all infrastructure telemetry is integrated into a unified, single-pane-of-glass view.
- Leverage automation and AI technologies to enhance proactive issue detection, enabling self-healing capabilities, reducing Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM).
- Develop testing and validation plans for new environment builds, disaster recovery exercises, and post-maintenance activities to certify environment readiness before customer traffic is routed to it.
- Champion continuous learning, development, and knowledge sharing across networking and other infrastructure disciplines to strengthen multi-disciplinary SRE team capabilities.
- Lead training initiatives for team members and Product and Development on networking aspects of the platforms.
- Evaluate vendor hardware, firmware, and software upgrade roadmaps, and conduct proof-of-concept (POC) testing to identify potential risks and opportunities for improvement in upcoming releases.
Requirements
- 5-10 years of experience as platform engineer responsible for virtualization and serverless technologies in a large e-commerce, financial services, or SaaS company.
- Advanced knowledge of virtualization software such as VMWare or HyperV.
- Strong Knowledge of containerized and serverless technologies and practices such as VMware, Kubernetes & Tanzu.
- Advanced knowledge of core operating system dependencies and functions, LDAP/DNS/NTP/Selinux/IPTables.
- Intermediate knowledge of TCP/IP Local Area Network configuration and troubleshooting practices for IPv4 and IPv6 networks.
- Experience with automation technologies such as Chef, Ansible, and Terraform.
- Experience with container orchestration technologies such as Docker.
- Experience with platform telemetry tools such as vROps.
- Experience with Application Performance Monitoring tools (Dynatrace/Datadog etc..) and familiarity with OpenTelemetry framework highly regarded.
- Excellent communication skills with a proven ability to coordinate complex troubleshooting efforts and lead root cause analysis (RCA) activities.
Benefits
- Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.
Job title
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Tech skills
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