About the role

Director of Account Management leading retail merchant relationships and strategic initiatives for Mastercard's North America sales organization. Focus on driving value and partnerships with key retail merchants.

Responsibilities

Provide superior strategic account management driven by robust planning and retail knowledge – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process
Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships
Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles
Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives
Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

Bachelor’s degree required; MBA preferred
Experience in the payments or technology business with exposure to retail issues or experience in the retail business with some responsibility for payments, co-brand, CRM and business development being desirable. Background in business development also relevant
Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
Sound business judgment with established strategic and conceptual thinking and planning skills
Travel up to 30% may be required
Location preferred NYC or Purchase, but open to other locations.

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more.