GMP Facility Operations Manager overseeing facility operations and ensuring Good Manufacturing Practices at Emory University. Responsible for equipment maintenance, cleaning services, and compliance with safety protocols and regulatory standards.
About the role
- Service Desk Technician supporting 500+ colleagues at Target in Cardiff. Joining a proactive team to provide IT support and manage service desk tickets effectively.
Responsibilities
- Process service desk tickets and manage queues to 1st Line level within SLA's
- React to incidents, use problem solving techniques and the support of others to provide fast resolution
- Analyse impact of requests, changes to the client’s systems or Target’s environment and makes informed decisions
- Answer calls made to the Service Desk and raise corresponding tickets
- Escalate service-impacting incidents to 2nd Line
- Complete client software deployments into Test environments
- Complete Operational tasks. E.g. media management, Monthly Service Reports, Scheduled process checks
- Use effective communication to proactively manage customer expectations
Requirements
- Able to manage their time well
- Able to work well as part of a team
- An excellent verbal and written communicator
- Organised and able to multi task
- Flexible and adaptable to change
- Able to work under pressure, with a can do attitude
- Excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers
- Entry level knowledge of working with Information Technology and supporting end user
- 1st line Microsoft Desktop software knowledge (i.e. Windows 10/11, Office 365)
- 1st line Microsoft Server knowledge (i.e. Server 2019/ 2022)
- 1st line Microsoft Server Application knowledge (i.e. Intune)
- Working experience of ITIL processes and procedures.
- Experience working within a professional and busy IT Service Desk.
Benefits
- Salary of £24,444 plus shift allowance
- 30 days holiday entitlement plus bank holidays
- Hybrid Working policy - approx 2 days per week in our Cardiff City Centre office
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
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