Sales Associate at Coach responsible for customer service, sales strategies, and brand representation. Ensuring store standards and driving business through positive customer relations.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Creates personal sales and clienteling strategies in partnership with the management team.
Drives business through sales strategies, clienteling, and sourcing new customers.
Provides in-depth product knowledge to customers and communicates current pricing and promotional strategy.
Attends to the unique and individual shopping needs of each customer.
Maintains a clean and tidy selling floor at all times.
Effectively processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
Requirements
1-3 years of previous sales experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems and basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
Ability to execute at a fast pace.
Effective communication skills with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipments/transfers.
Ability to meet Coach Scheduling & Availability Expectations, including the ability to work a flexible schedule, including nights, weekends, and holidays.
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