Sales Associate driving results and building customer relationships at Coach retail store in Aurora, OH. Upholding service standards and delivering personalized shopping experiences.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results
Creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance
Drives business through sales strategies and maintains productive relationships with customers
Provides in-depth product knowledge to customers
Attends to individual shopping needs of each customer
Follows up with customers consistently to influence/close the sale
Builds lasting and loyal relationships with customers
Requirements
1-3 years of previous sales experience, preferably in a luxury retail service environment
Possesses current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Knowledge of cash register systems
Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
Ability to execute at a fast pace
Ability to communicate effectively with customers and team
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Ability to work a flexible schedule, including nights, weekends, and holidays including high retail traffic and sales days.
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