Senior Cyber Security Consultant developing ISMS/BCMS with a focus on customer success and strategic growth. Leading projects, ensuring compliance, and driving business development initiatives.
About the role
- IT Operations Manager ensuring service quality for complex IT platforms in NOC/SOC environments. Managing incidents, changes, and SLA compliance with a focus on collaboration and process improvement.
Responsibilities
- Ensure service quality across the entire operational lifecycle (servers, storage, network, virtualization, operating systems, databases, applications)
- Seamlessly transition new services from projects into stable production operations
- Manage incident and disruption handling; closely coordinate with NOC/SOC and customers
- Plan, agree and implement change and release processes — with all relevant stakeholders
- Produce and analyze SLA reports; identify trends, coordinate corrective actions and escalations
- Maintain and continuously improve operational and process documentation; embed compliance and security requirements
- Occasional travel within the DACH region
Requirements
- Degree in Business Administration, Business Informatics or equivalent qualification
- Several years of experience as a Service Manager in a NOC/SOC or a similar role; very confident in customer-facing situations
- Experience with service architectures (Windows, Linux, virtualization) and hypervisors (VMware, Hyper-V, KVM)
- Confident with networking technologies: VLAN, routing, firewall rules, load balancers
- ITIL knowledge and hands-on IT service management processes; monitoring with Prometheus, Nagios, Zabbix, Dynatrace
- Experience in risk and security management, ideally ISO 27001; project and change management knowledge is a plus
- Excellent German and good English skills; proactive, structured, able to work under pressure; Class B driving license
Benefits
- 39-hour workweek; flexible working hours
- Hybrid working: typically 2–3 days/week possible from home
- 30 days of vacation plus additional days off on 24/12 and 31/12
- Structured onboarding and clear development/career prospects
- Modern work environment, transparent communication, flat hierarchies
- Sports subsidy: up to €30 gross/month
- Bike leasing subsidy: €50 gross/month (up to two bikes possible)
- DSL subsidy: up to €50 per month
- Accident insurance: covered for work and private life
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