Senior Data Analyst leveraging data within Just Eat Takeaway.com to enhance customer service operations. Driving strategic decisions and optimizing processes through actionable insights and data analysis.
Responsibilities
Analyze large datasets, transforming raw data into actionable insights, helping teams make smarter, data-driven decisions.
Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions.
Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements.
Collaborate with engineering and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets.
Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact.
Requirements
Proven experience in data analytics role, preferably in dynamic, fast-paced environments.
Strong proficiency in SQL and a proven ability to work with complex data structures.
Hands-on experience with data visualization tools (e.g., Tableau, Looker)
Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs.
Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision.
A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish.
Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.
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