Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Customer Service Specialist working for Pyszne.pl, handling customer inquiries through various channels. Ensuring a seamless experience from order to delivery with a focus on user satisfaction.
Responsibilities
- Communicating via phone, email, and chat
- Solving issues ranging from missing deliveries to payment errors
- Verifying and correctly entering customer data into the system
- Managing orders placed on JET to ensure they reach our restaurant partners without complications
- Collaborating with your team, staying motivated, and maintaining regular contact with your leader
Requirements
- You enjoy customer interactions and have experience in this area
- You’re available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days)
- You have patience and empathy, making conversations with difficult customers a breeze
- Your English and Dutch skills allow you to communicate effectively with international customers (minimum level B2/C1)
Benefits
- A full-time employment contract from day one! (contract for 6 months with possibility of extension)
- The possibility to remote or hybrid model work (3 days from office, 2 days from home)
- Support for a healthy lifestyle - subsidized sports card and private medical care
- Full support in your new role, including internal employee training and access to a learning platform
- Takeaway Pay - meal allowance to order food via Pyszne.pl (lunch card)
- In-office perks - fresh fruit, billiards, mini-golf, and ping-pong
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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