Hybrid Associate Director, CRM Marketing – Operations

at Takeaway.com

• Job title: Associate Director, CRM Marketing – Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $174,000 - $183,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Chicago, United States

About the role

• Associate Director of CRM Marketing & Operations overseeing email, push, and in-app retention marketing. Collaborating cross-functionally to drive effective CRM strategies for customer engagement.

Responsibilities

• Lead creation and planning for email, push, and in-app programs.
• Architect and manage the CRM calendar.
• Own development of content calendar and key CRM messaging points for all campaigns.
• Help set CRM roadmap, testing goals, and priorities.
• Design, build, and optimize complex CRM journeys.
• Manage daily operations to deliver against business KPIs.
• Partner with cross-functional teams to deliver ongoing learnings and strategy recommendations.

Requirements

• 8+ years of CRM Marketing experience.
• 3+ years experience leading a high-performing marketing & operations team.
• Bachelor’s degree required.
• Experience with ESPs or Marketing Engagement Platforms (e.g., Braze, Salesforce Marketing Cloud, Iterable, Adobe Campaign).
• Experience leveraging prior campaign and test performance, customer segment insights, and other granular data.
• Experience leading and transforming end-to-end CRM campaign planning.
• Experience optimizing operational processes and flows.
• Ability to understand how CRM impacts overall business goals and KPIs.

Benefits

• Flexible PTO.
• Excellent medical, dental and vision benefits.
• 401k.
• Employee network groups.
• Paid parental leave.
• Weekly Grubhub credit for free meals.
• Paid time off each year to support community causes.