Account Manager collaborating with technical experts to nurture key client relationships and drive growth at System C. Building trusted relationships while addressing customer challenges and strategic priorities.
Responsibilities
Build long term, trusted relationships with clients, understanding their challenges and strategic priorities.
Develop tailored account plans that support customer satisfaction and repeat business.
Build trust and new relationships with potential customers, to identify and progress new business opportunities.
Lead contract discussions, ensuring agreements align with System C’s commercial and legal requirements.
Work with project managers, software engineers, and analysts to ensure smooth delivery.
Represent System C in senior stakeholder meetings, events, and industry touchpoints.
Monitor market trends and competitor activity, supporting continuous improvement.
Support engagement activities including product launches, conferences, and exhibitions.
Ensure any customer issues are resolved promptly and professionally.
Requirements
Experience in account management, business development, or commercial roles, ideally within software or technology consultancy.
Strong communication and negotiation skills, able to build credibility at every level.
A proactive, results focused approach and a genuine interest in innovation.
Excellent organisational capability, with the ability to manage multiple deadlines.
Understanding of technology in health, social care, public health, or research environments is an advantage.
Full UK driving licence and willingness to travel when needed.
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