Key driver of digital transformation in customer service operations at Bridgestone, leveraging data for actionable insights and efficiency improvements.
About the role
- Senior Tech Business Analyst at Syneos Health focusing on business requirements and technology translation. Engaging with diverse stakeholders to align IT capabilities with business needs.
Responsibilities
- Identifies and documents emerging business requirements; Questions business partner and knowledge worker preferences to identify unique value drivers
- Capture business requirements, functional and nonfunctional requirements. Create and maintain technical documentation, including specifications, user guides and reports
- Prioritize competing business demands, elicit high-level business requirements, and assess the risks of various solution options to different options.
- Communicate between business units, technology teams, and support teams, aligning the needs of business units with the capabilities delivered by information technology and serves as a “translator” between those groups.
- Manages requirements to meet performance expectations
- Facilitate communication between technical teams and non-technical business stakeholders to ensure alignment and clarity.
- Present ideas in a concise, focused manner. Surface potential impacts of the solution on all stakeholders. Articulates the role of technology in terms easily understood by business constituencies.
- Mentor and coach junior team members
Requirements
- Bachelor’s degree in Life Sciences, Communications or related field.
- Self-starter, proactive, strong-business acumen, excellent follow-through.
- Primary Business Analyst on several medium to large complexity projects. (preferred)
- Demonstrated ability to define business requirements and measure / communicate proposed project benefits (preferred)
- Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies.
- Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria. (preferred)
- Demonstrated ability to engage both developers and business partners to achieve target outcomes
- Excellent written and verbal communications; Solid written and oral presentation skills
- Ability to keep control of the room in a way that is not off-putting; Natural ability to redirect and refocus conversations with people at different levels when needed
- Ensures and advises business stakeholders by actively initiating and influencing what is needed versus how their needs will be achieved; Ability to drive change
- Analytic Ability: ability to work with data to identify patterns; Uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies
- Exhibits high levels of engagement with stakeholders at all levels and understanding high depths of business context
- Proficient with MS Office applications (e.g. Visio, Word, Excel, Power Point, etc.
Benefits
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
- Total Self culture allowing authenticity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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