About the role

  • Engineer I responsible for modern endpoint management and zero trust solutions at Syneos Health. Supporting cross-platform workstations and enhancing user-driven support in a hybrid environment.

Responsibilities

  • Design, implement, and manage solutions for both Windows (physical and virtual) and Mac workstations
  • Support a healthy device posture and operation throughout the workstation lifecycle
  • Instrumental in the transition from traditional on-premises, domain-based compute to modern, cloud-managed endpoints
  • Develop self-service scripts that enhance user-driven support and remediation
  • Collaborate with cross-functional teams to ensure seamless integration and operation of workstation solutions into developing zero trust environment
  • Analyze and resolve production issues related to endpoint devices
  • Develop, facilitate, and maintain product support materials including run books and knowledge bases
  • Make recommendations for improving the software lifecycle process and complete process improvement activities

Requirements

  • 5 years of relevant professional work experience in a large-scale environment (15,000+ endpoints)
  • BA/BS Degree in Computer Science or a related discipline with some relative experience
  • Deep understanding of multiple OS platforms (Windows, MacOS)
  • Proven experience with cloud-based modern device management solutions (Intune, Tanium, Jamf Pro)
  • Ability to create, maintain and test configuration profiles, Autopilot deployment profiles & remediation scripts
  • Experience with PowerShell scripting
  • Strong understanding of zero trust security principles
  • Excellent problem analysis and resolution skills
  • Ability to work independently in a hybrid environment
  • Working knowledge of modern Microsoft offerings (M365, AVD, Azure) is preferred
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Tanium Certified Professional, Jamf Certified Associate) are a plus
  • Experience managing or supporting non-persistent multisession VDI solutions and DEX tools
  • Functional experience in the healthcare domain and clinical applications is a plus
  • Exceptional communication and collaboration skills.

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative team culture

Job title

Engineer I

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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