Engineer I responsible for modern endpoint management and zero trust solutions at Syneos Health. Supporting cross-platform workstations and enhancing user-driven support in a hybrid environment.
Responsibilities
Design, implement, and manage solutions for both Windows (physical and virtual) and Mac workstations
Support a healthy device posture and operation throughout the workstation lifecycle
Instrumental in the transition from traditional on-premises, domain-based compute to modern, cloud-managed endpoints
Develop self-service scripts that enhance user-driven support and remediation
Collaborate with cross-functional teams to ensure seamless integration and operation of workstation solutions into developing zero trust environment
Analyze and resolve production issues related to endpoint devices
Develop, facilitate, and maintain product support materials including run books and knowledge bases
Make recommendations for improving the software lifecycle process and complete process improvement activities
Requirements
5 years of relevant professional work experience in a large-scale environment (15,000+ endpoints)
BA/BS Degree in Computer Science or a related discipline with some relative experience
Deep understanding of multiple OS platforms (Windows, MacOS)
Proven experience with cloud-based modern device management solutions (Intune, Tanium, Jamf Pro)
Ability to create, maintain and test configuration profiles, Autopilot deployment profiles & remediation scripts
Experience with PowerShell scripting
Strong understanding of zero trust security principles
Excellent problem analysis and resolution skills
Ability to work independently in a hybrid environment
Working knowledge of modern Microsoft offerings (M365, AVD, Azure) is preferred
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Tanium Certified Professional, Jamf Certified Associate) are a plus
Experience managing or supporting non-persistent multisession VDI solutions and DEX tools
Functional experience in the healthcare domain and clinical applications is a plus
Exceptional communication and collaboration skills.
Benefits
Competitive salary and benefits package
Opportunities for professional growth and development
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