Manage and support customer technical solutions at BCXP. Install, monitor, test and maintain cloud and infrastructure solutions while ensuring client satisfaction.
About the role
- Senior Change Enablement Systems Architect at Switch, managing enterprise systems to ensure consistent change execution across data centers. Designing workflows, data structures, and integration for operational success.
Responsibilities
- Define the future-state architecture for change enablement systems, including workflows, data standards, and integrations
- Own the system roadmap and enhancement backlog based on risk, operational value, and stakeholder input
- Translate policy and operational requirements into system configurations, forms, templates, and approval models
- Standardize how risk, impact, implementation steps, validation, and rollback plans are captured
- Establish configuration governance including intake, design standards, testing, release management, and documentation
- Design and maintain integrations with related systems such as CMDB, incident, problem, identity, and reporting platforms
- Ensure proper access controls, role design, and segregation of duties
- Maintain data quality standards and ensure the system serves as a dependable system of record
- Deliver reporting and insights on change quality, cycle time, compliance, and trend analysis
- Lead working groups to resolve cross-functional design decisions
- Develop playbooks, job aids, and training materials to drive adoption
Requirements
- 5+ years of experience in data center or critical operations environments
- 5+ years of experience in change enablement or change management programs
- Strong expertise in ITIL change practices, including governance and control design
- Experience designing workflows, approval models, and system governance frameworks
- Strong understanding of CMDB fundamentals, configuration item modeling, and impact analysis
- Experience designing integrations between change, incident, problem, and asset systems
- Experience defining KPIs such as change success rate, emergency rate, and lead time
- Strong written documentation and executive communication skills
- Proficiency with Microsoft Office tools
- ITIL certification (Preferred)
- Bachelor's degree in a related field (Preferred)
- Experience with ServiceNow architecture including ITSM modules, workflow configuration, and role-based access design (Preferred)
- Experience implementing automation-first change models (Preferred)
Benefits
- Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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