Lead Network Systems Engineer responsible for management and maintenance of research network infrastructure at Emory University. Driving innovation and design to support academic research goals.
About the role
- Manage and support customer technical solutions at BCXP. Install, monitor, test and maintain cloud and infrastructure solutions while ensuring client satisfaction.
Responsibilities
- To manage and support customer technical solutions and provides general technical support on customer systems.
- Install, monitor, test and maintain cloud and infrastructure solutions.
- To provide specialised technical support (technology specific)
- Execute to the Managed Services business plan and strategies.
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows.
- Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Technical ability to perform firmware hardware upgrades on server platforms
Requirements
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) OR 5 years experiences in particular field of speciality within a large and highly complex organisation (cloud and platform support)
- Microsoft/MCSE
- VMware Vcenter and ESXI
- Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
- Hyper-V
- Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Benefits
- Valid Drivers license
- Ability to work extended /long hours as and when required
- Full-time Client Based Position
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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