Aircraft Maintenance Manager overseeing compliance with aviation regulations and maintenance procedures for airworthiness. Leading training activities and ensuring safety standards with a focus on quality and efficiency.
About the role
- Manager for IT Service Management ensuring IT service delivery at data center company. Responsible for ITIL processes and service improvement initiatives in a hybrid environment.
Responsibilities
- Own and continuously improve IT Service Management processes, including Incident, Problem, Change, Asset, and Configuration Management.
- Establish and enforce ITIL-aligned standards and operating procedures across the enterprise.
- Support and facilitate the Change Advisory Board, ensuring changes are reviewed, approved, and implemented with appropriate risk controls.
- Manage the full lifecycle of IT assets, including procurement, inventory, compliance, audits, and retirement.
- Define and maintain ITSM policies, procedures, and documentation to support a scalable and audit-ready environment.
- Develop dashboards, reports, and KPIs that provide clear insight into service performance and improvement opportunities.
- Partner with Infrastructure, Security, Applications, and Helpdesk teams to align service delivery and resolve systemic issues.
- Lead and develop ITSM team members, setting expectations, providing feedback, and supporting professional growth.
- Identify process gaps, lead root-cause analysis, and drive corrective actions.
- Balance operational priorities with longer-term service improvement initiatives.
Requirements
- 5+ years of experience managing IT service delivery in a complex or hybrid environment.
- Hands-on experience owning ITSM processes and driving adoption across teams.
- Strong working knowledge of ITIL frameworks, with practical implementation experience.
- Experience supporting enterprise change control and asset management programs.
- Ability to design metrics, analyze trends, and translate data into action.
- Experience with ITSM platforms such as ServiceNow or Jira Service Management.
- Proven ability to partner with technical teams and business stakeholders.
- Ability to balance strategic direction with day-to-day execution.
- ITIL certification or equivalent process or project management credentials are preferred.
Benefits
- Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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