Aircraft Maintenance Manager overseeing compliance with aviation regulations and maintenance procedures for airworthiness. Leading training activities and ensuring safety standards with a focus on quality and efficiency.
About the role
- General Manager overseeing operations and customer experience at JetBlue's airport station in San Francisco. Responsible for safety programs, operational performance, and crewmember development.
Responsibilities
- The General Manager (GM) oversees the operations for their station operation and sets the standard for customer experience.
- Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities.
- Ensures quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue.
- Responsible for resolving escalated customer issues.
- Administers and maintains the budget of the station and develops cost savings ideas.
- Participates in airport authority activities and attends regular airport meetings.
- Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution.
- Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements.
- Oversees daily operations and performance goals. Includes coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution.
- Takes a significant role in the recruitment and development of crewmembers to support engagement, growth and goal achievement.
- Ensures Operations team readiness for response to significant non-routine operations and emergency events.
- Is accountable to senior management for ensuring the safety and security of ground handling operations.
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.
Requirements
- High School Diploma or General Education Development (GED) Diploma
- Six (6) years of leadership experience
- Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
- Ability to maintain a poised demeanor while working in a fast-paced environment
- Experience in engaging all people and all types of personalities and agendas
- Ability to establish credibility and to be decisive
- Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal
- Results oriented with the ability to balance other business
- Strong analytical, numerical, and reasoning abilities
- Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
- Willing to travel and/or work variable hours, including weekends and irregular shifts
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
- access to healthcare benefits
- a 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
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