Hybrid Senior Technical Support Engineer

Posted 15 hours ago

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About the role

  • Technical Engineer providing support for Eucafluff product processes and client interactions in Brazil and Latin America. Engaging in technical negotiations and sustainability initiatives.

Responsibilities

  • Provide technical support for prospecting, qualification/approval, and after-sales of Eucafluff to customers;
  • Provide support to Suzano’s partners and customers on product sustainability matters;
  • Manage requests for document translation;
  • Request shipment of roll samples to customers and collect results for laboratory analysis;
  • Request issuance of Certificate of Analysis (COA) for customers;
  • Support Product Coordination in allocating materials to customers;
  • Prepare technical project reports and reports of visit results and application of Eucafluff at customer sites;
  • Support creation of prospecting funnel reports together with the commercial and technical teams.

Requirements

  • Bachelor’s degree in Engineering (Chemical, Mechanical, Production, or related fields);
  • Availability for frequent travel within Brazil and occasionally to other Latin American countries;
  • Experience or interest in application engineering, product development, materials, R&D, or technical customer support;
  • Analytical ability to interpret data, product performance, and process/machinery behavior;
  • Strong communication skills for technical negotiations and direct customer interaction;
  • Proactive attitude, adaptability, and ability to work collaboratively across different areas;
  • Intermediate/advanced English required;
  • Spanish is a plus.

Benefits

  • Health benefits: Medical plan, Dental plan, and Life Insurance;
  • Meal benefits: Meal voucher (VR) or on-site cafeteria; Grocery allowance (VA) to assist with market purchases, plus an additional year-end VA;
  • Additional income through our Annual Variable Compensation Program;
  • Private pension plan;
  • Remote work for corporate areas, flexible working hours, and casual dress code;
  • E-learning courses and training on our digital platform (UniverSuzano);
  • Volunteering program;
  • Employee discount club.

Job title

Senior Technical Support Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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