About the role

Field Service Technician providing expert technical support for industrial washing and surgical equipment. Working with hospitals and healthcare facilities to ensure critical equipment performs safely and efficiently.

Responsibilities

Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
Conduct installations and equipment modifications as required.
Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
Plan and manage service schedules to ensure timely response and completion of all assignments.
Maintain professional, courteous communication with customers, contractors, and colleagues.
Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
Manage personal tools, parts, and inventory efficiently to support field operations.
Ensure compliance with company safety policies and all customer site protocols.

High school diploma, GED or equivalent required; technical school training in mechanical, electrical, or electronic systems preferred.
Valid driver’s license and clean driving record required.
0–3 years of related field service or technical maintenance experience; or 1–3 years of hands-on experience without formal training.
Strong technical, troubleshooting, and mechanical aptitude.
Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.
Working knowledge of electrical, plumbing, and mechanical systems.
Excellent organization, communication, and problem-solving skills.
Proficiency with computers and Windows-based software applications.
Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
Flexibility to accommodate customer schedules and respond to emergency service calls as needed.

Medical, dental and vision insurance
401(k) plan with employer match
Paid time off and holidays
Travel expense reimbursement
Company vehicle, if applicable
Company supplied laptop computer, cell phone and other technologies, if applicable