Manager of Portfolio Operations at Peaks Renewables, maximizing operational and financial performance of renewable natural gas facilities and tangential assets. Leading a team to build processes and drive innovation in a growing industry.
About the role
- IT Operations Support Manager managing application support and operations for Sun Life, collaborating with business partners and internal teams to enhance service delivery.
Responsibilities
- Provide guidance to the Business Partners where their plans involve information technology.
- Maintain effective communication channels with the Business Partners and Account management areas as well as other internal teams.
- Manage the implementation of new tools and processes.
- Manage the day-to-day operational support of the Business partner’s applications.
- Primary escalation point for questions, concerns and/or prioritization decisions.
- Manage IT staff for operational support with a wide range of skill levels and a diverse set of technologies.
- Transform and lead AOS GRS support activities.
- Build and maintain strategic partnerships with key stakeholders.
- Participate as required to ensure project delivery is successful and transitions to support effectively delivered.
Requirements
- Minimum of 10 years of progressive information technology experience.
- Experience in management of workload, hiring, team building and relationship management.
- Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills.
- Exposure to IT operations.
- Knowledgeable about organizations and their culture and understands the reasoning behind key policies, practices and procedures.
- Has broad understanding of the business and the business of an IT delivery team.
- Drives for results and can be counted on to meet or exceed goals successfully.
- Knowledgeable about how the organization works and knows how to get things done both through formal channels and informal networks.
- Strong business focus, passion for the challenges of our partners, and commitment to meet expectations of business and internal partners.
- Must be able to grasp complex financial concepts and be able to apply these concepts in a systems context.
- Facilitate the discovery of alternatives and drives decision-making to closure and action.
- Works effectively and efficiently in a virtual, multi-site environment.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Diversity and inclusion initiatives
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