Administrator Specialist providing administrative support for Corporate Operations at DAWSON, serving the U.S. Department of Defense and federal clients with a focus on the Native Hawaiian community.
About the role
- Workflow Administrator managing team inboxes and supporting project workflows in hybrid setup for Group Benefits. Enhancing service excellence in a dynamic environment at Sun Life.
Responsibilities
- Manage & maintain multiple central team inbox’s which support production and project work assignments for the Group Benefit team
- Triage, prioritize and assign work items based on team members skill set
- Support an environment that promotes team member accountability and autonomy
- Support multiple time tracking initiatives through work assignments
- Develop business knowledge related to CDSS to effectively conduct job responsibilities
- Assist team members in meeting specified Turn Around Time (TAT) standards
- Engage in the continuous improvement of your team and processes
- Influence the team direction through participation in strategic initiatives.
- Work with the Best Practice Consultant and Manager on quality and service standard initiatives
- Manage or participate in different projects as they arise.
Requirements
- Post-secondary degree or 1-3 years of related work experience
- Excellent customer service skills
- Strong collaboration and negotiation skills
- Ability to work and demonstrate cooperation in a team environment
- Strong problem-solving and decision-making skills
- Proficient knowledge of Microsoft Excel
- Exceptional organizational skills
- Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Benefits
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
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