Change, Incident & Problem Manager at Genuine Parts Company in Rowville, managing Change Requests and Ideating improvements. Key role ensuring seamless operations across Asia Pacific.
About the role
- Provider Engagement Sr. Manager managing provider education on dental benefit programs and technology solutions. Responsible for provider network support and compliance in Colorado region.
Responsibilities
- Improve providers' understanding of benefit programs, policies, and procedures
- Educate providers on comprehensive policies and procedures via office visits and communication
- Promote technology solutions and increase the volume of electronic claims
- Recruit non-participating providers and negotiate compliance deals
- Recommend changes to improve internal methods and procedures
- Manage vendor relationships for provider technologies
- Facilitate presentations to educational institutions and organizations
- Assist in filing claims electronically
- Serve as a liaison with dental offices for queries
- Follow up on termination letters and represent clients at health fairs
Requirements
- 5 years’ experience in healthcare practice or managed care environment
- 3 years’ supervisory/management experience
- Bachelor’s degree in Business, Healthcare Administration (or related field) or equivalent, relevant experience
- Strong presentation skills
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office
- Proven problem-solving skills
- Ability to make sound judgment conclusions based on data available with minimal supervision
- Up to 25% travel required (primarily local)
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
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