Senior Complex Resolution Analyst responsible for handling complex OMNI issues and adjustments. Engaging in remediation research projects and coaching lower level professionals for effective operations.
About the role
- Infrastructure Analyst providing product, infrastructure, and administrative support at Sun Life. Managing user requests and ensuring system recoverability while collaborating with vendors.
Responsibilities
- Provide exceptional product, infrastructure, and administration support, meeting or exceeding customer satisfaction.
- Participate in rotational on-call operational support, including after-hours.
- Manage diverse user requests, including technical troubleshooting, business application environment setup, and software consulting.
- Support software assessments and upgrades following established processes.
- Adopt a continuous improvement mindset to enhance efficiency and cost-effectiveness.
- Contribute to Sun Life's Digital Enterprise journey by being client-focused and agile.
- Ensure system recoverability and participate in Disaster Recovery tests.
- Deliver high-quality project outcomes on time and within budget.
- Adhere to information delivery standards and guidelines.
- Collaborate with vendors for troubleshooting, system implementation, and migration.
Requirements
- Degree in Computer Science or equivalent experience.
- 2+ Years of experience implementing and providing infrastructure support for Informatica Cloud.
- 2+ Years of experience working with Unix & Windows Operating Systems.
- 1-3+ Years of experience setting up/supporting software running on Amazon Web Services (AWS).
- General Mainframe experience is an asset.
Benefits
- Flexible hybrid work model including in-country work-from-home.
- Pension, stock, savings, and health benefits programs to help build and enhance your future financial security.
- Great Place to Work® certifications across all participating markets in 2024.
- Great Place to Work® award for Best Workplaces for #HybridWork 2022.
- Named “Best Places to Work” by Glassdoor - 2021.
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