Assistente de Service Desk providing technical support in São Paulo. Responsible for opening calls and assisting the team with technical issues.
About the role
- Executive Administrative Assistant providing efficient support to Compliance leaders at Sun Life U.S. Streamlining administrative tasks while fostering team collaboration in a hybrid work model.
Responsibilities
- Support CCO and team leaders in the execution of their work
- Provide accurate, organized, and efficient administrative support; collect data, track data, research information, manage calendars, create files, and maintain files etc.
- Organize business travel and accommodation for the CCO and leaders
- Coordinate the preparation of comprehensive quarterly reports by pulling data from the automated GRC tool (Archer), organizing the information, following up with team members to gather required input, interact with counterparts at the enterprise Sun Life Compliance reporting team, and ensuring all deliverables meet deadlines
- Monitor email and incoming action items throughout the day, filter and direct items to the appropriate areas as required
- Serve as the designated Purchase coordinator for the team.
- Ensure accurate expense administration and payments
- Schedule and coordinate meetings and support or lead in planning team events or conferences including booking rooms, tracking future agenda items, setting agendas, coordinating locations, catering, setting up technology services, and arranging needs for guests as required
- Support leadership team readiness for reviews of Key Performance Indicator (KPI) and Business Planning monitoring
- Prepare agendas, presentations, communications, and other reports as required
- Support the team by continuously developing knowledge in own area and identifying efficiencies
- Cross Train to support other processes within the Compliance function as assigned
- Manage shared drives and Compliance SharePoint sites
- Build effective relationships within the Compliance team and within the community of Sun Life Administrative Assistants
Requirements
- Experience working in insurance, financial services or service industry preferred
- Experience with Governance, Risk and Compliance (GRC) tools such as Archer a plus
- Experience with data analytic tools (e.g., Tableau) and AI agents (e.g., Co-Pilot)
- 4+ years of administrative assistant experience required
- Bachelor’s Degree or High School Diploma or equivalent required
- Demonstrated ability to work both independently and within a team-oriented setting
- Take initiative and prioritize work with a sense of urgency as required
- Effective communication (written and oral)
- Experience using multiple technology platforms including Microsoft Office Products, SharePoint, expense management, and procurement platforms, etc.
- Multitask, prioritize, and provide support to various compliance processes across the Department
- Ability to collaborate with both Business and Compliance professionals
- Ability to identify and prioritize issues, take initiative, and recommend practical solutions
- Takes accountability for personal and professional goals and objectives
- High regard for confidentiality and maintaining the privacy of clients and business information
- Highly adaptable to changing work priorities of the VP and management teams
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive and collaborative work environment that supports career growth
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