Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- Manager IT Applications overseeing the lifecycle and management of IT applications. Working closely with teams and managing external service providers in a hybrid role.
Responsibilities
- Responsibility for the entire application lifecycle
- Advise internal business units on applications
- Manage external service providers and monitor their service delivery
- Continuous improvement of the application landscape
- Drive digitalization and automation of internal processes
Requirements
- Degree in Business Informatics, Computer Science, or an equivalent qualification with relevant professional experience
- At least three years' professional experience in a comparable IT environment
- Knowledge of IT architecture and integration concepts
- Experience managing external service providers and contract management
- Basic knowledge of automation and digitalization tools
- Fluent German and good English skills, both written and spoken
Benefits
- 30 days of vacation per year
- Contribution toward the company pension plan of up to 20%
- Subsidy for your DVB monthly subscription pass
- Deutschlandticket and/or company bike leasing (JobRad)
- Free weekly yoga class
- Support during onboarding and continuous, open, and collegial collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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