Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
Responsibilities
- Lead the Supporter Care team to deliver outstanding service
- Manage supporter enquiries and income processing
- Drive improvements for a more consistent, supporter-focused experience
- Oversee enquiry handling, income processing and data management
- Collaborate with colleagues across fundraising, engagement, technology and finance
- Use supporter insight and feedback to drive continuous improvement
Requirements
- Experience managing a customer service or supporter care team
- Strong operational and organisational skills, with attention to detail
- Experience using CRM systems and managing supporter data
- Confidence handling complex enquiries and escalations
- Excellent communication and relationship-building skills
- A proactive approach to improving processes and services
Benefits
- 27 days annual leave
- Pension scheme
- Childcare vouchers
- Access to counselling via a 24-hour Employee Assistance Programme
- Life Assurance of four times annual salary
- Travel season ticket loan
- Cycle to work Scheme
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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