Senior Manager leading digital services for patient care across multiple sites in a Canadian healthcare organization. Overseeing telecommunications and service desk operations in a complex environment.
About the role
- Motor Vehicle Direct Client Service Specialist working in the South Burlington DMV. Responsible for conducting examinations and processing vehicle registrations and licensing.
Responsibilities
- Responsible for customer service and examiner work for the Department of Motor Vehicles.
- Conduct road and CDL written examinations.
- Process registrations, license renewals, new licenses, duplicates, non-driver identifications, and proper calculation and collection of fees.
- Work will take place within DMV offices.
Requirements
- Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.
- Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.
- Serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate.
- Proficient in license or registration.
- Proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency.
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