IT Infrastructure Management Specialist responsible for optimizing IT systems and managing project risks while interacting with Japanese clients. Involves collaboration with cross-function teams and effective communication with stakeholders.
Responsibilities
Managing and optimizing IT infrastructure
Performing health checks and ensuring effective communication
Handling project risks, quality management, and customer interactions
Collaborating with cross-functional teams and vendors
Maintaining and optimizing systems to ensure peak performance
Interacting with the Account team and customers proficiently in Japanese
Requirements
Excellent Japanese translation and interpretation skills
Minimum 2-3 years of experience in IT infrastructure management projects
Japanese Language Proficiency Test (JLPT) level N1/N2/N3
Proven track record of delivering IT Service Management (ITIL) infrastructure projects
Proficient in handling incidents, problems, and changes
Strong understanding of IT environments
Effective communication with stakeholders in Japan and India
Benefits
Flexible, supportive environment
Be Well programs designed to support financial, mental, physical, and social health
Opportunities for Cloud Hyperscalers
Learning opportunities and certifications in major platforms
Job title
Client Support Relations – Japanese Language Services
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