Analista de servicio al cliente en Sun Chemical proporcionando asistencia y resolviendo problemas. Manteniendo registros de clientes y colaborando con equipos internos.
About the role
- Customer Service Representative assisting with sales and healthcare inquiries via phone support. Engaging positively with both internal and external customers to maintain service levels.
Responsibilities
- Provide customer services relating to sales, sales promotions, installations and communications.
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner
- Provide feedback and suggestions to improve service levels
- Support Sales Department by providing answers to questions
- Keep records of customer interactions
- Determine charges for product requests / usage
- Maintain customer pricing in systems of record
Requirements
- High School Diploma or equivalent
- Two (2) years’ relevant work experience
- Minimum 50 WPM typing speed
- Experience as account representative
- ERP, CRM, SAP systems
- Hospital or medical field experience; medical terminology
Benefits
- salary plus bonus eligible
- benefits
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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