Customer Service Representative in the energy sector handling customer inquiries via phone. Offering support and assistance with a focus on customer satisfaction and team collaboration.
About the role
- Associate Sales Representative promoting Stryker’s Sage Injury/Infection Prevention products to healthcare providers. Supporting the sales team with customer relationships and product demonstrations.
Responsibilities
- Promote Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships.
- Follow extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors.
- Assist in hospital surveys as well as post-sale implementation and training including ensuring customer adoption and satisfaction.
- Focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service.
- Assist in preparation and operation of trade shows, conventions and clinical meetings.
- Adhere to all facility protocols and pertinent Occupational Safety and Health Administration (OSHA) guidelines when conducting product evaluation.
Requirements
- Bachelor’s degree required.
- 0-2 years professional experience.
- Sales and marketing internship preferred.
- Excellent time management, project management, experience with reports and budget, and customer service skills.
- A valid driver’s license in the state of residence and a good driving record is required.
- At times, may be required to move, set up and demonstrate equipment weighing up to 50 pounds - reach, push, or pull in order to accomplish job accountabilities.
Benefits
- Eligible to earn bonus
- Travel Percentage: 80%
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