Hybrid Associate Mako Product Specialist

at Stryker

• Job title: Associate Mako Product Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bielefeld, Germany

About the role

• Associate Mako Product Specialist providing training and support to medical staff on Mako system. Coordinating customer interactions and performing operation previews, 80% travel involved.

Responsibilities

• Provide training and support to physicians (m/f/d) and operating room staff before and during surgeries in the use of the Mako system in North Rhine-Westphalia / northern region.
• Deliver OR instruction to clinical and technical leadership on the Mako system and the applications installed on it (hip and knee total joint arthroplasty).
• Explain software workflows to prepare preoperative CT data for Mako compatibility and support the physician (m/f/d) with preoperative planning.
• Create previews of upcoming surgeries using the Mako system.
• Plan, organize and conduct training programs and presentations for users (m/f/d) from the OR and radiology departments.
• Coordinate newly acquired customers (m/f/d) in collaboration with the endoprosthetics sales team.
• Provide sales support for all product-specific questions at trade shows and congresses.

Requirements

• At least 1 year of professional experience in a medical environment (e.g., OR technician, medical device application specialist, clinical support, physiotherapy).
• Strong technical aptitude and the ability to convey complex concepts quickly and clearly.
• Strong customer service and client-oriented mindset.
• Ability to remain calm under pressure and perform well in tense situations.
• Strong organizational and planning skills and a high level of reliability.
• Valid driving license (Class B) and high willingness to travel.
• Fluent German and very good English skills (C1 level) both written and spoken.
• Preferred: Degree in medical technology, bioengineering, or natural sciences and prior operating room experience.

Benefits

• Intensive product training followed by an exam and ongoing certifications conducted in English.
• Company car, available for private use.
• Travel may account for up to 80% of your time using the company car for cross-regional assignments, occasionally requiring overnight stays.
• Depending on how your workweek is planned, the remaining time can be spent working from home.