AI Product Specialist responsible for strategies to drive market expansion and revenue growth for AI products at Kensho. Collaborating with sales engineering, AI strategy, and customer engagement teams.
About the role
- Associate Mako Product Specialist providing training and support to medical staff on Mako system. Coordinating customer interactions and performing operation previews, 80% travel involved.
Responsibilities
- Provide training and support to physicians (m/f/d) and operating room staff before and during surgeries in the use of the Mako system in North Rhine-Westphalia / northern region.
- Deliver OR instruction to clinical and technical leadership on the Mako system and the applications installed on it (hip and knee total joint arthroplasty).
- Explain software workflows to prepare preoperative CT data for Mako compatibility and support the physician (m/f/d) with preoperative planning.
- Create previews of upcoming surgeries using the Mako system.
- Plan, organize and conduct training programs and presentations for users (m/f/d) from the OR and radiology departments.
- Coordinate newly acquired customers (m/f/d) in collaboration with the endoprosthetics sales team.
- Provide sales support for all product-specific questions at trade shows and congresses.
Requirements
- At least 1 year of professional experience in a medical environment (e.g., OR technician, medical device application specialist, clinical support, physiotherapy).
- Strong technical aptitude and the ability to convey complex concepts quickly and clearly.
- Strong customer service and client-oriented mindset.
- Ability to remain calm under pressure and perform well in tense situations.
- Strong organizational and planning skills and a high level of reliability.
- Valid driving license (Class B) and high willingness to travel.
- Fluent German and very good English skills (C1 level) both written and spoken.
- Preferred: Degree in medical technology, bioengineering, or natural sciences and prior operating room experience.
Benefits
- Intensive product training followed by an exam and ongoing certifications conducted in English.
- Company car, available for private use.
- Travel may account for up to 80% of your time using the company car for cross-regional assignments, occasionally requiring overnight stays.
- Depending on how your workweek is planned, the remaining time can be spent working from home.
Job title
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