Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Lead Implementation Engineer at Strider Technologies overseeing client integrations and support functions. Delivering secure API and SSO integrations and improving client onboarding processes.
Responsibilities
- Lead end-to-end delivery of SSO (SAML/OIDC) and API integrations, from technical discovery through go-live
- Conduct technical discovery sessions to understand client environments and translate requirements into configuration plans, milestones, and success criteria
- Configure, test, and validate integrations using tools such as Postman, cURL, logs, and structured test plans
- Manage technical support operations related to provisioning, access management, ticket queues, SLAs, and escalations
- Own complex integration-related support issues from intake through resolution, including root cause analysis
- Serve as the escalation point for critical onboarding or production issues, coordinating triage, communication, postmortems, and preventative actions
- Design and implement scalable support workflows, tracking and operationalizing metrics such as first-response time and backlog health
- Build internal tools, scripts, runbooks, and templates to improve onboarding speed and issue resolution
- Partner with Product and Engineering to document integration requirements and improve overall product operability
- Collaborate with Product Marketing to create and maintain Help Center articles, troubleshooting guides, FAQs, and other self-service content
- Contribute to hiring, onboarding, and mentoring as the implementation and support function grows
Requirements
- 5+ years of experience in implementation engineering, technical support, solutions engineering, or security engineering
- Proven experience delivering SSO (SAML/OIDC) and API integrations in production environments
- Hands-on experience with access provisioning, account setup, and identity integrations for SaaS platforms
- Familiarity with support operations, including SLAs, ticket triage, escalation paths, and performance reporting
- Strong understanding of identity and security technologies (e.g., IAM/SSO, SIEM, DLP, UEBA)
- Experience working directly with client IT, security, or engineering teams
- Ability to manage multiple client engagements while driving strong technical outcomes
- Clear, effective communication skills across technical and non-technical audiences
- Experience mentoring or guiding junior engineers is a plus
Benefits
- Competitive Compensation
- Company Equity Options
- Flexible PTO
- Wellness Reimbursement
- US Holidays (Office Closed)
- Paid Parental Leave
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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