Payroll Implementation Specialist managing payroll solution setups and client support within HRIS platform for Asure Software. Ensuring accurate compliance and delivery with a focus on customer satisfaction.
About the role
- Lead Implementation Engineer at Strider Technologies overseeing client integrations and support functions. Delivering secure API and SSO integrations and improving client onboarding processes.
Responsibilities
- Lead end-to-end delivery of SSO (SAML/OIDC) and API integrations, from technical discovery through go-live
- Conduct technical discovery sessions to understand client environments and translate requirements into configuration plans, milestones, and success criteria
- Configure, test, and validate integrations using tools such as Postman, cURL, logs, and structured test plans
- Manage technical support operations related to provisioning, access management, ticket queues, SLAs, and escalations
- Own complex integration-related support issues from intake through resolution, including root cause analysis
- Serve as the escalation point for critical onboarding or production issues, coordinating triage, communication, postmortems, and preventative actions
- Design and implement scalable support workflows, tracking and operationalizing metrics such as first-response time and backlog health
- Build internal tools, scripts, runbooks, and templates to improve onboarding speed and issue resolution
- Partner with Product and Engineering to document integration requirements and improve overall product operability
- Collaborate with Product Marketing to create and maintain Help Center articles, troubleshooting guides, FAQs, and other self-service content
- Contribute to hiring, onboarding, and mentoring as the implementation and support function grows
Requirements
- 5+ years of experience in implementation engineering, technical support, solutions engineering, or security engineering
- Proven experience delivering SSO (SAML/OIDC) and API integrations in production environments
- Hands-on experience with access provisioning, account setup, and identity integrations for SaaS platforms
- Familiarity with support operations, including SLAs, ticket triage, escalation paths, and performance reporting
- Strong understanding of identity and security technologies (e.g., IAM/SSO, SIEM, DLP, UEBA)
- Experience working directly with client IT, security, or engineering teams
- Ability to manage multiple client engagements while driving strong technical outcomes
- Clear, effective communication skills across technical and non-technical audiences
- Experience mentoring or guiding junior engineers is a plus
Benefits
- Competitive Compensation
- Company Equity Options
- Flexible PTO
- Wellness Reimbursement
- US Holidays (Office Closed)
- Paid Parental Leave
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Payroll Implementation Specialist managing the setup and deployment of payroll solutions within our HRIS platform. Collaborating with clients to ensure accurate payroll processing and compliance.
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